Tenant FAQs
Renting, explained plainly.
How do I arrange a viewing?
Use the enquiry form on the property page or call the Crouch End office. Viewings are accompanied by someone from our team who knows the property.
What checks do you carry out?
Identity and right to rent, employment and affordability, and usually a reference from a previous landlord. Nothing is confirmed until referencing is complete.
What will I need to pay at the start of a tenancy?
Typically the first month's rent in advance and a tenancy deposit. The exact figures are confirmed in writing before you commit to anything.
How is my deposit held?
Deposits are handled in line with tenancy deposit legislation and the terms of your agreement, and we'll confirm the arrangements for your tenancy in writing.
How do I report a repair?
Use the maintenance form on this site or call the office. Report issues as early as possible — most problems are cheaper, quicker and less disruptive to fix early.
Can I redecorate or keep a pet?
It depends on the property and the landlord. Ask us before doing anything and we'll get you a clear answer in writing.
What happens at the end of my tenancy?
We'll be in touch ahead of the end date about renewing or ending the tenancy, and explain the notice, inspection and deposit process that applies to your agreement.