The Property Ombudsman Scheme

The Property Ombudsman provides an independent, free service for resolving disputes between consumers and member agents. Membership means that if you are unhappy with the service you have received from us and we cannot resolve it between us, you can ask the Ombudsman to review the matter.

Before referring a complaint to the Ombudsman, please use our in-house complaints procedure so that we have the opportunity to put things right.

Our certificate

Our current Property Ombudsman membership certificate is available from the office on request, and a copy is displayed at 1 Frederick Place, Crouch End. To be sent a copy by email, contact info@howardandmanning.com or call 020 8202 7686.

The scheme

Further information about the scheme, including its Codes of Practice and how to make a referral, is available at tpos.co.uk.